Frequently Asked Questions
What is the warranty of the products?
All our products came with lifetime warranty. Terms & Conditions apply, product registration required.
I have an issue with my device. What should I do?
If your device have an issue, please email us at info@elixirbeaute.com with has much details as possible. You may be eligible for an exchange, a repair or a warranty claim*.
*Terms and Conditions apply. Product registration required.
For more informations please visit our Return & Refund Policy.
How can I make a Warranty claim?
If you have a warranty certificate active you can make a claim by filling the contact form on the Contact Page or email us at info@elixirbeaute.com
Is your packaging recyclable?
All packaging is 100% recyclable and can be brought back to our physical locations for a fun treat!
Do you test on animals?
Absolutely not. We take pride in ensuring that no products are ever tested on animals.
When will my order arrive?
Our free standard delivery time is 3 to 5 working days. Orders placed after our afternoon cutoff will ship the next business day.
How much the costs the shipping?
Our standard 3 to 5 days shipping is FREE!
The Express Shipping option rates are determined by the delivery location. Shipping rates will be calculated and displayed at checkout.
Visit our Shipping Policy for more informations.
I have a question about my order. What should I do?
Visit our contact page for any information regarding your order, fill in the contact form or email us at info@elixirbeaute.com.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.
What is the Return Policy?
If you’re not happy with a certain product, that’s okay. We just ask that returned items be 100% intact and returned with their original packaging. You can return items up to 30 days after the date it was shipped.
Visit our Return Policy for more informations.
What Payment options do I have?
You can pay by most Credit or Debit cards available, PayPal, Apple Pay, Google Pay, Amazon Pay and more.
